We are proud of our network. We don’t mean just redundancy in our datacentres, like battery or generator back up. That won’t do! If one of our locations has an issue, two scenarios can/will happen.

First Scenario: your phone and VPN connection – or either one of them, depending on the issue – will disconnect and then automatically connect to another location within 60 seconds. How? Well, that’s been programmed into all of our devices, and the way we have designed our network gives us this power.

Second Scenario: if one of our locations plays up – fibre break, hardware failure, or thousands of different issues – well, no big deal! As soon as our operations team sees that one of our systems is offline or stuck (alarms start going off), they can press a big red button that one of our excellent engineers created. Yes, we do have big red kill buttons as you see in the movies, and it kills the entire  network in that location. And all devices from ATAs, IP phones, VPN connections will failover to the second location – so all your devices will be 100% back to normal all within 60 seconds.

During outages, most carriers rely on a backup system in the same location (which is not great, if it is a data centre/connectivity issue). These connectivity issues can only cause headaches for them and their clients. We don’t like our call centre phones ringing with angry customers! And, to be honest, we don’t like running around like a chicken with our head cut off – we enjoy a calm workplace and to fix problems after making a coffee. That is why we can take any location offline, and most times you would not even notice!