To improve the efficiencies and quality of care provided by the senior care/nursing agency, a full-featured and reliable IP communication system is a must. ZYCOO CooCenter series S10 provides all telephony and call center features that maybe needed and also the API for being able to be integrated with the senior care/nursing system.
Inpatient calling can be as easy as press-to-talk, the nurse station PC monitor can have call popup to indicate which patient needs help, the agent nurse can handle these calls with tickets to be created and submitted to the senior care systems, and timely medical services can be provided.
With the built-in CRM, the inbound calls of the patient family members to the agency or to the patient can be handled accurately and efficiently.